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American Vacuum Company
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NOW SERVING KANSAS CITY AND THE USA! CALL 816-343-4AVC FOR MORE GREAT DEALS!
CALL 816-343-4AVC FOR MORE GREAT DEALS!
Google Rating
4.6
Based on 296 reviews
American Vacuum Company
4.6
Lindsay
1738858609
Fantastic service at American Vacuum! I loved my Dyson but it stopped sucking properly, and since that's its one job, I assumed I would have to buy a new one. But these guys were able to fix it fast and cheap! Everybody there was really nice and knew their stuff. They took the time to explain vacuum maintenance, something I hadn't really thought about before. It didn't take long at all, just a couple days, and my vacuum works like new! I'm glad I decided to try to get it repaired instead of just buying another one. HIGHLY RECOMMEND!!!
Zach
1738854580
I recently took my vacuum to American Vacuum for repairs, and I couldn't be more satisfied with the service. The staff was friendly and knowledgeable, quickly diagnosing the issue and providing a clear explanation of the necessary repairs. They completed the work promptly, and my vacuum now works like new. The pricing was fair, and I appreciated their honesty throughout the process. I highly recommend American Vacuum for anyone in need of vacuum repair services.
Cary
1738621795
I was almost embarrassed to take my vacuum cleaner to get fixed because it was a mess from sucking up spilled poo, the bag was full, and it was just filthy. But I was very pressed for time and had no choice.
When I dropped it off, they didn't even bat ab eye at it and said they'd have it ready in a few days.
When I got it back, it was not only fixed, but it was almost like new...they did a very thorough job and it was still the price they quoted me. Thumbs up from me!
When I dropped it off, they didn't even bat ab eye at it and said they'd have it ready in a few days.
When I got it back, it was not only fixed, but it was almost like new...they did a very thorough job and it was still the price they quoted me. Thumbs up from me!
Canela
1738617950
I had an extremely disappointing experience with American Vacuum Gladstone and feel compelled to warn others. When I scheduled service for my whole house central vac, I was informed of $85 service fee. When the technician arrived he added shoe covers only after walking mud all over my carpeted stairs. He diagnosed the issue and said I needed a $30 replacement part- which seemed reasonable. However what I wasn’t told upfront was the additional $100 labor fee that I only discovered after reading the invoice.
When I questioned this the technician called the office and that’s where things got even worse. The office staff first tried to bribe me into writing a 5-star review in exchange for a free part. When I declined she then offered to cut the labor in half- again only if I wrote a 5-star review. I agreed in the moment but in good conscience I cannot leave a positive review after the horrible customer service I experienced.
The office staff was argumentative rude and unprofessional, showing no concern for transparency or fairness. It’s clear that many of the 5-star reviews for this company are the result of their bribery tactics rather than genuine customer satisfaction.
There are honest companies out there- and his is not one of them.
When I questioned this the technician called the office and that’s where things got even worse. The office staff first tried to bribe me into writing a 5-star review in exchange for a free part. When I declined she then offered to cut the labor in half- again only if I wrote a 5-star review. I agreed in the moment but in good conscience I cannot leave a positive review after the horrible customer service I experienced.
The office staff was argumentative rude and unprofessional, showing no concern for transparency or fairness. It’s clear that many of the 5-star reviews for this company are the result of their bribery tactics rather than genuine customer satisfaction.
There are honest companies out there- and his is not one of them.
Lisa Weatherspoon-Morgan
1737068753
The Overland Park location is wonderful. Rick is knowledgeable, and super friendly. Great location for vacuum repairs.
Annette Finley
1736090698
I ordered a new powerhead and wand for my Edge vacuum, and was pleasantly surprised when I received the new one in under a week. Customer service was excellent and shipping was fast. New powerhead works great! Highly recommend this company if you need vacuum parts!
Anthony Warner
1732459010
It's a really small place, but the owners are so knowledgeable and are excellent at repairs.
LJ
1731607670
Been going there for years and always treat me right. Great service. Affordable price. Go see them before buying a new vacuum!! They handled a warranty claim for me at no cost last month!!
Ronald Meade
1729531346
Attempting to vacuum carpet with a Hoover shampoo unit. Found I was missing both caps to the wash/rinse container. Visited American Vacuum in Gladstone, Missouri. Mark was able to locate 2 caps for the container, was very personable, and I didn't have to pay an arm and a leg for the caps. Very reasonable in fact. I will utilize this location for replacing my current Kenmore vacuum, when it gives up the ghost. Thanks, Mark!
Ron Meade
Ron Meade
muvaloves3
1728932770
Fixed my vacuum in 2 day and works like new. They also replaced my brush that wasn't covered under warranty.
Thomas Scott
1728677814
The service from AVC on Oak street was over the top. By far my favorite vacuum store. Great people and great service.
D MO
1727973246
Excellent customer and a great vacuum business! They took care of me and gave me a great deal! I recommend this place!
Dee LaRosh
1727627723
Not to many places that you can go these day to find service and honesty but this is what I have consistentley found over the last 30 years of being patron with the American Vacuum Company on 95th Street in Overland Park, KS. They have always had and provided me with all that I have needed to be a homemaker who is trying to keep a clean home. You won't step into a fancy store, building but they have all you need and I highly recommend them!
CHRISTINE GILBERT
1726086095
This is the best place for vacuum service and sales! Karla and the team are excellent. Would highly recommend.
Jeffrey Degenhardt
1724427481
American assisted my company Steamatic in Vacuum repair, providing us with honest information and great service. They are an asset, thank you very much!
Wendy Szczuka
1722544117
Great shop! Was able to repair my 20 +older vacuum in a short period of time. Very friendly and helpful and answered all my questions. Bought a new vacuum and very happy with the quality!
kassidy swindle
1722011367
Karla helped me quickly to find a vacuum and filter within my budget. You can’t find a lot of places like this anymore. Definitely recommend
Logan Fulk
1720207958
Staff answered my phone call even on 4th of July holiday. First time been to a vacuum specific shop. Went in after researching and knew I wanted a SEBO Felix. Staff was helpful in demonstrating its capabilities and how to properly use. Warranty is extended to 10 years from buying from certified SEBO dealer also.
Kristina Bruner
1717794532
I highly recommend this company who installed a hide a hose central vacuum in my 3 story existing home with much care and excellence. Thank you for unplugging me with this extraordinary system.
Hamid Daie
1717445869
Karla and Mark always know my vacuum repair needs and exceed my expectations. They fixed my vacuum at a reasonable price and showed me an impressive range of new canisters and uprights if I wanted to buy one in the future.
Scott Brown
1717190374
Bob and Carla were exceptional. They know the industry inside and out and were able to fix our compatibility issues promptly. Highly recommended.
linda durrell
1716563449
Have used this company several times with good results. Good service and usually quick.
tron jordheim
1716220059
I have two light duty commercial vacuums that get a lot of use and wear and tear. When they seem like they are done for, I take them to American Vacuum for repair and refurbish. They always do a great job at a fair price. They have kept those machines going for several years. American Vacuum also sells some very nice new machines. When these two old machines of mine finally bite the dust, I’ll get a new one from American.
Renie Neske
1715874700
We had a great experience with the friendly people who work here. They made it very easy for us to leave with a working vacuum after they had to deal with warranty issues.
Kimo H
1715809722
I was told by this is the best place to
Buy a Miele and also Miele official repair shop. I have bought 3 vacuum cleaners from America Vaccum and they stand by their products and fix them asap. I like the old school feel and service they render. It’s a mom and pops operation- I support my local business. I brought back
A Vaccum cleaner from hawaii bcuz no one could fix it and American Vaccum
Had it ready for me with in 24 hours with fair and honest pricing .
Buy a Miele and also Miele official repair shop. I have bought 3 vacuum cleaners from America Vaccum and they stand by their products and fix them asap. I like the old school feel and service they render. It’s a mom and pops operation- I support my local business. I brought back
A Vaccum cleaner from hawaii bcuz no one could fix it and American Vaccum
Had it ready for me with in 24 hours with fair and honest pricing .
Hilce Mayoral
1715788045
Rick is always so pleasant when I stop at the Shawnee locations. I’m a cleaning business owner so I stop quite frequently for repairs and he recognizes me. Also They are very fast to get my repairs done. I recommend them 100%
Dan Pierce
1715310878
Had a great experience! They fixed my old vacuum for a fair price. They were very knowledgeable about their vacuum product line for when I do need one.
